The staff are wonderful and kind. The service is also fast and the price was reasonable. I love this place for my Babys. Thank you for taking care of them.
- Maylette Brown Verified
From the call to the last goodbye....the entire experience was great despite the emergency. The vets and staff are amazing and I am forever grateful. I can not thank you all enough!
- Kim Reyes Marquez Verified
My dog, Rockie, needed to be taken to an emergency vet right away after we noticed he was what we thought was urinating blood. Our dog is family and I got online right away to look up emergency vets to take him too. I called and local ones had a long wait time. Every one I looked up had decent reviews but I went straight to the bad ones to see. Not having a lot of time, we just took him to the one our main veterinarian recommended which happened to be the closest. I was so scared bc some of the reviews can freak you out. We went to EPIC hospital. They just recently moved into their new location 2 weeks ago. The building is easily accessible with lots of parking. The inside was so clean and spacious . The staff was so helpful and friendly. Due to the severity of our dog's situation, he was seen right away. We met Dr. Sean Stenseng who is the surgeon/vet there on this particular day (we went on a Sunday ). He was so nice and just made us feel at ease with the situation we had. He explained after he examined Rockie, that he had an abscess that ruptured and the blood was coming from where the abscess broke the skin, this saved his life bc usually it ruptures the abdomen (this was a complication from neutering surgery he had the week prior ). Dr. Sean Stenseng performed his surgery. He called us to tell us the situation was worse than he thought. He was informative and empathetic but we trusted his opinion. He decided the infection needed to be controlled so he packed his Inside wound with gauze and we would have to take him everyday for surgery /anesthesia to have the gauze repacked until the infection was gone and he could be sewn up and recover . This was an extremely stressful and scary time, and I felt like I was going to lose my dog. My husband and I were so at ease and trusted Dr Sean Stenseng that we opted to have him perform the daily surgery even though it was more $ to go there than a regular vet bc we felt this was the best chance for a Rockie. So we took Rockie back to Dr Sean Stenseng the next 4 days until it was his day off then we had our main veterinarian perform the surgery . Our dog was excited every day to go back and see the staff and Dr. even when he knew he was going to have surgery again . I feel like Dr Sean Stenseng saved his life . (The day before we took him to Epic, we went to another veterinarian that was open bc of his swollen leg and they didn't think it was anything major and not a complication ). Dr Sean Stenseng was amazing and we placed all our trust in him with our Rockie and prayed for the best scenario. I would hands down take any of my animals here if there needed emergency service. The staff is warm and welcoming , it is clean and spacious, and our surgeon made us feel at ease during one of the hardest and scariest weeks. 10/10 recommend
- Amy Hadeen Verified