Huge shout out to this emergency clinic! My dog was attacked by a coyote in the middle of the night. I have never been so scared in my life. When I called around for a vet, noone would take him because they said they were all at capacity. Even though this clinic was technically full, they told me to bring him right in. I was greeted by Thomas who welcomed us and put me immediately at ease. My hands were full (as I had my dog in my arms) and he took care of settling us and getting us into the system to be seen. He made the process fast and easy. I knew I was in good hands. He offered me coffee and chatted with me to distract me from my worry. He was taking care of the front office all by himself. They were quite busy and he handled everyone with ease and gave each person the time and care they deserved. Later, after my dog was seen by the doctor, she came out to explain everything to me. Dr. Bryden was the vet and she was so patient with all my questions. I could tell she thoroughly examined him when she mentioned his heart murmur and asked me if I was aware he had one. She gave me tips and advice going forward as coyotes are a real problem in my area. She even gave me suggestions about his heart murmur and what she recommended. She was thorough and it was evident that she cared about her patients! This was, by far, the scariest thing I had ever been through. My dogs are soooo important to me and this was my worst fear coming to fruition. This vet hospital knew that and treated us with compassion and care. When I left, Thomas gave me a folder with resources for a canine cardiologist, emergency clinics in the area, and complete care instructions. I don't usually take the time to comment on my experiences, unless they are bad, but I was so impressed and felt compelled to let everyone know how well we were treated. Thank you!

- Jennafer Brunner Verified

Response from Emergency Pet Intensive Care Jennafer, Thank you for sharing your positive experience here at EPC. Thomas certainly has a calm nature and is very caring, as are all the staff here. Dr. Bryden truly has the patient’s whole health in mind when they come in. We appreciate your kind words and will share this with the rest of the staff.