visited yesterday Jan 28,2023. Excellent service. Staff very caring and efficient. Vet Jessica absolutely wonderful. Full marks to all. thanks for all your help and understanding. Anne and Colin.
- Colin Sloman Verified
What was a very traumatic experience for us with our cat was dealt with brilliantly by the staff here. I would especially like to thank Katie who was so informative and helpful. I would 100% recommend this clinic for any emergencies, the service is very thorough.
- Ilesha Garg Verified
Response from Emergency Pet Intensive Care Thank you so much! We greatly appreciate the feedback! Read More
Great people. Clear concise communication.
- Stephen Bettencourt Verified
Response from Emergency Pet Intensive Care That is great to hear! We are constantly trying to improve in our communication skills so that is good to know we ar... Read More
My dog was attacked so I was faced with trying to find a vet willing to see him after hours during the holidays. That in it’s self was challenging but EPC reassured me immediately that they would see him as soon as possible. Everyone from the office intake personal to the doctor and nurses were so comforting and professional. They treated my fur baby like he was their own. They explained all his options for surgery and made sure I was informed before making any decisions. The pricing was so honest and fair. They kept me in the loop after surgery and provided updates. A few days after surgery my dog tore out a stitch and when I brought him in they didn’t even charge me an office visit. I want to give an extra thank you to Katie who puts so much care in to her job. It felt like we were family which helped heal our heart after this horrible experience I would highly recommend EPC!!
- Claudia Davis Verified
Response from Emergency Pet Intensive Care This is the kind of review that makes all the long shifts and 3 am treatments worth it all. Working in the emergency... Read More
This is the best emergency vet I’ve ever been to in the Temecula Valley. We had a really serious issue that, unfortunately, had a heartbreaking outcome. But I am 100% certain everything was handled with the very highest degree of skill, genuine care from every staff we encountered, and a unique and very valuable ability to maintain an atmosphere that was kind and calm and still extremely timely. I wish we had not had this experience but I’m so appreciative of the way all aspects of care were handled. Thank you all, especially Dr. Montoya, a great doctor and a wonderful person who told us some painful truths w/ incredible sensitivity and made our decision a little easier. Bless you all.
- Liz Winchell Verified
Response from Emergency Pet Intensive Care Liz, Thank you for making the effort to give us kudos despite the outcome. We know how hard it is! Our thoughts ar... Read More
I wanted to say Thank you to Emergency Temecula pet Clinic I had a emergency with my dog they weren’t able to see my pet but they referred me to another emergency vet in corona, California that was able to se my dog I want to say thank you I know they weren’t able to see my animal they try to help you locate a emergency vet in the area. This place never stops surprising me there are compassionate and kind people and I want to say thank your for helping me with my dog.
- 01RENABEAR Verified
Response from Emergency Pet Intensive Care It is unfortunate that there are times when we are overwhelmed by the caseload and we have to help find another hospi... Read More
I can't say I like having any pet emergencies, but I love how much these guys care for my pets when I have.
- Alyssa Jameson Verified
I thank Emergency Pet Clinic for the care they provide Leo in his passing hour, the follow up card and memorial donation to Companion Animal Memorial Fund in memory of him. It means a lot to our family and we appreciate the heartfelt sentiments.
- Marlesha Jones Verified
Response from Emergency Pet Intensive Care Thank you for the kind words, Lesha. We're so sorry for your loss. Read More
My sister and I took our very sick cat, Cecil to this clinic late Thursday night. The vet was very honest and open about his condition's cost and prognosis for recovery, but in a compassionate and empathetic way. Sadly his condition deteriorated quickly and Cecil left us. I could tell the vet and his team were very sad to see how heartbroken this made us. We all were hoping he'd have a chance. Everyone was kind and understanding while we stayed with him processing our grief.
- Jennifer Naschke Verified
Response from Emergency Pet Intensive Care Thank you for your kind words. We are so sorry about Cecil and are thinking of you all. Read More
Has been more than kind to us as we have 3 dogs and have had emergencies. They are professional and caring. Wish we could use all of time!
- Patti Dobarzynski Verified
Response from Emergency Pet Intensive Care Thank you, Patti! Read More
I had to rush my 4 month old Ridgeback here. From the lady who answered the phone to my final discharge with very clear instructions, it was an overall great experience. Thank you for being patient with me and all my questions.
- Michele Perez Verified
Response from Emergency Pet Intensive Care Thank you, Michele! Read More
Joey Crystal left a 5 star review!
- Joey Crystal Verified
Response from Emergency Pet Intensive Care Thank you, Joey! Read More
Great customer service at 5:30 in the morning
- Annette Medina Verified
Response from Emergency Pet Intensive Care Thank you, Annette! Read More
Great service
- Dean GRAY Verified
Response from Emergency Pet Intensive Care Thank you, Dean! Read More
I can’t say enough good things about Dr. Owens and the team at this hospital. They took care of my Luna swiftly and with such compassion. Thank you!
- Elizabeth Fedorko Verified
Response from Emergency Pet Intensive Care Thank you, Elizabeth! Read More
My moms dog Mr. Jingles was old and not doing well. We ended up having to put him down and it was so sad for my mom as he is her only companion. But the Doctor and staff we AMAZING! We are very grateful for the pleasant atmosphere on such a sad night.
- Melanie Dockett Verified
Response from Emergency Pet Intensive Care Thank you, Melanie. We're so sorry about Mr. Jingles. It's so hard to lose a beloved companion. Your mom is in our th... Read More
Brought my elder dog in due to his eye bulging out of socket. I was so scared and worried, especially because you have to wait in the car. They were reassuring. The Dr told me what's going on and what needs to be done and answered my questions. They gave me a price, went home and they called when ready. They were honest and said there was a little refund coming back to me. After a few days I was having difficulty cleaning it and putting the drops. I called and they were so helpful, they said to come down and they would show me ways to help and clean it for me. I can't that Ms Katherine enough for helping me. Thank you all for caring.
- LaWanda Arisola Verified
Response from Emergency Pet Intensive Care Thank you, LaWanda! Read More
Very caring
- Chris Wiklund Verified
Response from Emergency Pet Intensive Care Thank you, Chris! Read More
Hands down one of the best Pet Clinic's! The Vets here are AMAZING! My cat baby had an inflamed bladder and the vet was very thorough with what she examined, saw, found, and about treatment plans. All the staff was great, really friendly and caring! Some pet hospitals are about the dollar or don't care but this isn't one of them! This is a group of doctors and individuals that love their jobs and animals; and you can tell! They took care of my cat baby as if it was their own. My baby is currently home and doing very well!
- Jazleen Ardon Verified
Response from Emergency Pet Intensive Care Thank you for your kind words! Read More
