Thomas is the most genuine person! We appreciate you for being so patient with us and our dog. Customer service was on point! Highly recommend this animal hospital

- Tear'a Arnold Verified

Response from Emergency Pet Intensive Care Thank you for the great 5 star review. We are here to help in the most stressful of times. I will share this review w... Read More

The whole staff was so welcoming and kind. We took our puppy in for hives at 8:30pm and were out by 9:30pm. Great experience all around and best of all, our puppy was treated with care.

- M McAndreen Verified

Response from Emergency Pet Intensive Care Thank you for sharing your experience at EPIC and for the great review. We try our best to offer the best medicine al... Read More

Saved our baby. Thank you for all you do there. Must be hard.

- Dilbert Flemming Verified

Response from Emergency Pet Intensive Care Thank you for the nice review Dilbert. It can certainly be challenging and rewarding at the same time! We hope you an... Read More

Vanessa Craig left a 5 star review!

- Vanessa Craig Verified

Response from Emergency Pet Intensive Care Vanessa, thank you for the 5 star review. We appreciate your feedback. Read More

One of the most thoughtful and caring group of people I've had the pleasure to work with. They treated our family with such gentleness and care, it was amazing. The condolences card with our boy Bruno's paw and snout print that they sent after was hard to see but such a great touch from them. Thank you.

- Loren Ouellette Verified

Response from Emergency Pet Intensive Care Dear Loren, we are so sorry for your loss. Writing such a nice review during this sorrowful time is very much appreci... Read More

The whole team worked together to bring about the best possible treatment care plan for my little Louie. Dr R. Bryden is the best at what she does. Thank you All for a job well done. Naoenda

- Naoenda Hunga Verified

Response from Emergency Pet Intensive Care Naoenda, thank you for the kind words. Dr. Bryden does excellent work, we are very proud to have her and our whole te... Read More

Kevin Aguirre left a 5 star review!

- Kevin Aguirre Verified

Response from Emergency Pet Intensive Care Thank you Kevin for the 5 star review. We appreciate your response. Read More

Ashley Munoz left a 5 star review!

- Ashley Munoz Verified

Response from Emergency Pet Intensive Care Thank you Ashley for the 5 stars. We hope Winston is improving. Read More

In over 50 years of owning pets, I have NEVER come across a more awesome, professional, compassionate, loving and thorough veterinarian emergency clinic!! I can’t say enough about their facility and would highly recommend them hands down! My Great Dane developed bloat and she is now on the mend and going to survive thanks to all of them especially Dr Saaiman who did the surgery and Dr Petrucci who provided post op care. Office staff Tracie and Marta got mom thru it all! Thank you!!

- R Read Verified

Response from Emergency Pet Intensive Care Rhonda, thank you for your kind words and great review. We are delighted to have such positive feedback on our staff.... Read More

They were great took both my dogs and they were able to see them and help our my little dog flirt with fox tails thanks

- Brandi Terry Verified

Response from Emergency Pet Intensive Care Brandi, thank you for the 5 star review. We appreciate your input and hope your dogs are doing well. Read More

Huge shout out to this emergency clinic! My dog was attacked by a coyote in the middle of the night. I have never been so scared in my life. When I called around for a vet, noone would take him because they said they were all at capacity. Even though this clinic was technically full, they told me to bring him right in. I was greeted by Thomas who welcomed us and put me immediately at ease. My hands were full (as I had my dog in my arms) and he took care of settling us and getting us into the system to be seen. He made the process fast and easy. I knew I was in good hands. He offered me coffee and chatted with me to distract me from my worry. He was taking care of the front office all by himself. They were quite busy and he handled everyone with ease and gave each person the time and care they deserved. Later, after my dog was seen by the doctor, she came out to explain everything to me. Dr. Bryden was the vet and she was so patient with all my questions. I could tell she thoroughly examined him when she mentioned his heart murmur and asked me if I was aware he had one. She gave me tips and advice going forward as coyotes are a real problem in my area. She even gave me suggestions about his heart murmur and what she recommended. She was thorough and it was evident that she cared about her patients! This was, by far, the scariest thing I had ever been through. My dogs are soooo important to me and this was my worst fear coming to fruition. This vet hospital knew that and treated us with compassion and care. When I left, Thomas gave me a folder with resources for a canine cardiologist, emergency clinics in the area, and complete care instructions. I don't usually take the time to comment on my experiences, unless they are bad, but I was so impressed and felt compelled to let everyone know how well we were treated. Thank you!

- Jennafer Brunner Verified

Response from Emergency Pet Intensive Care Jennafer, Thank you for sharing your positive experience here at EPC. Thomas certainly has a calm nature and is very... Read More

Amazing emergency vet, had to put my puppy down tonight and all the staff and the veterinarian was so sympathetic and nice and super sweet and super professional with her passing. I want to say thank you so much to the vet for everything they have done and being so kind about her passing as well as helping me find multiple solutions to my financial situation.

- Alex Oneil Verified

Response from Emergency Pet Intensive Care Alex, all the staff send our condolences for your loss. We appreciate you taking the time during this sorrowful time ... Read More

Great experience tonight. Epic vets treated our little min pin promptly and laid out our options very clearly w no pressure. I feel better knowing they are here.

- Wendy Schroeder Verified

Response from Emergency Pet Intensive Care Wendy, thank you so much for the great review. We try our hardest to do what is right for our patients and their fami... Read More

They took such great care of my baby. Highly recommended..

- Brandi Ramirez Verified

Had to bring Jeffery in because he had a seizure of some sort. The vet techs were really awesome, friendly and professional. The vet himself was very nice and to the point. Given the option to bring him home, I brought Jeff home because we wanted him here with us. They were quick, courteous and thoughtful with Jeffery. I was also given two options for care. And, the original estimate was lowered. They are very fair with their charges. They also followed up to see if he is doing well. Thanks you guy. PS Jeff is doing much better now. He's moving around, eating and drinking. Hopefully this was a small setback.

- Tony DiMauro Verified

Response from Emergency Pet Intensive Care Thank you Tony for the 5 star review. I was so glad to hear Jeffery was getting back to normal. Emergency medicine ca... Read More

I never thought I’d end up at an emergency clinic with my sweet Baby Kitty last night but I did. He was in respiratory distress when I got home from work. Drooling and desperately struggling to breathe. Being a nursing professor I knew he needed help……but where to take him? Certainly not Temecula Emergency Vet Clinic on Jefferson……I’d heard bad things over the years. I even had a bad experience there with my dog so many years ago but, my cat wasn’t going to make it if I took longer to drive anyplace else……..it was after hours after all. Let me publicly say that taking my kitty to these wonderful people was the right choice and i would do it again. My baby ended up not surviving and I am absolutely heartbroken, but, Dr. Owens and Thomas were exceptional with us. It was meant to be that I brought my boy to them last night………especially since i was headed to another hospital much farther away. I know how hard it is to deal with grieving, frightened, confused, and anxious families and watch them go through the early stages of grief (sometimes quickly) right before your eyes……I’m an intensive care nurse for children and infants. Dr. Owens…..you handled my frantic, 100mph “nurse talk” blubbering in your face when I arrived just beautifully……..as if I thought caring for a cat in respiratory distress was anywhere near like a human…….I learned tonite that it is not……..you are truly an asset to your profession and I will recommend you to everyone I know. Thank you for your compassionate care of my Baby Kitty while we said goodbye. You were amazing! Your soft voice and love toward Baby Kitty while he was dying was seen and so much appreciated. And Thomas…….where do I begin? I tell my nursing students that I cannot possibly give them the playbook for every possible death and dying scenario regarding how to act or what to say with and to patients and families dealing with this because there are just too many variables that can come into play………much of it is instinctive, not planned……….provide silent compassion if you’re not sure what to say? Maybe provide a comforting touch to the shoulder or hand? Or, do you say something? Choices the provider has to make often quickly. This is the most difficult part…….what to say? …..Thomas, your 1st words to me in the lobby after seeing my tear-stained face anxiously asking for my kitty’s lab results were, “You’re handling this so well………”. You took a chance and opened dialogue with me………and after that, the rapport was made. Your words to my daughter and I and the manner with which you handled every aspect of the death and dying process (to include after care) was beautiful. Perfect. You have a calling sweet Thomas to be there to care for our beloved animals and their families. I am so glad you were there with us. Meant to be. I want you to know you made this journey bearable for us. Thank you so so much. Your gentle voice and calm demeanor resonated so much with both my daughter and I. She had such good things to say about you (and Dr. Owens) on our lonely drive home. Anyway, I apologize for such a long post but I suppose it part of my grieving to review the events of last night with anyone that cares to read. Take your pets to this ER hospital, they truly care about our pets. Thank you all.

- Melanie Johnson Verified

Response from Emergency Pet Intensive Care Melanie, we would like to express our condolences for your loss and thank you for taking the time to write such a he... Read More

We had a very good experience at EPIC emergency vet clinic. We brought in our dog after he had a cluster of seizures and they were able to bring him back for evaluation and treatment right away. The front office and vet techs were all very empathetic and helpful. The doctors we worked with over our dog’s hospitalization — Dr. Pace, Dr. Saaiman, and Dr. Bryden — were excellent. They were extremely knowledgeable and took the time to walk us through his test results, the literature on his condition, and our treatment options. The doctors also called us regularly to update us on his condition. We knew our dog was in great hands. Yes, the cost of treatment can be very expensive, but that’s just the nature of needing emergency services and paying out of pocket. I haven’t done a comparison, but I imagine their prices are similar to any other emergency vet clinic. They provide a range of estimates up front so you know what you’re getting into and offer financing options if needed. I have nothing but great things to say about this place and would highly recommend.

- Lindsey Ice Verified

Response from Emergency Pet Intensive Care Thank you Lindsey for the kind words, we do appreciate it. Your words definitely boost team morale, especially since ... Read More

Dr. Townsend and the staff were wonderful. Thank you all for your willingness, patience, and guidance throughout my Mango's care and final passing.

- Brenna McGowan Verified

Response from Emergency Pet Intensive Care Thank you Brenna. Read More

THESE PEOPLE ARE THE BEST , LOVING AND CARING VETS I HAVE EVER FOUND..AND THEY ARE "" NOT ""IN IT JUST FOR THE MONEY.. THANK YOU NOW FOR THE 6TH TIME.

- WILLIAM nachel Verified

Response from Emergency Pet Intensive Care William you are very welcome. The team here at EPIC sincerely appreciate hearing from you. Read More

1230am and our senior cat had a seizure, after possibly having a stroke that day. He was holding on for us and we were holding on to him, EPC took us in with open arms. Kayla was compassionate and very professional. We were very informed of options, however we all knew it was time to say goodbye, they let us love on him as long as needed to say goodbye. Our kitty “Bitten” let us know.

- Mandy Bennett Verified

Response from Emergency Pet Intensive Care Mandy, thank you for your kind words at such an emotional time. We are sorry for your loss. Read More