Staff was very caring. Patient and accommodating. Took excellent care of my baby cat. Worked with me on the price. Very grateful For this service

- Sara Salyer Verified

The staff was very friendly and was seen very quickly. Had a great experience

- Claudia Lara Verified

The staff was very kind and polite. Braden was very patient and helpful with my calling for updates on my sweet boy.

- Aisha Johnson Verified

Marcus was amazing with me & my dog. He showed extreme compassion, patience & ultimate concern us. I definitely recommend Marcus to everyone who is in an emergency situation with their animals. Customer Service was impeccable! Thank you Marcus! 5 Star service

- Michele Salcido Verified

I’m so glad we found this place! They took really good care of our baby boy. Staff members are amazing!

- Kathleen francesca Verified

Outstanding! We had an emergency in December and had been here before so we felt Epic was the place to go. The new location is high tech and amazing. The staff is incredible, caring and kind! Shout out to Marcus, Anthony, Dr Stenseng and all the other wonderful people who took care of Wolfie! Thank you for doing what you do! ❤️Highly recommend Epic! 🥰

- Denise D Verified

Response from Emergency Pet Intensive Care Thank you so much! We love getting the feedback. Read More

Marcus was very friendly 5/5

- Chase Strasburg Verified

Marcus has been very helpful. However, a very long time wait to be seen. Waiting room (lobby) very neat and clean.

- Cali Verified

Very kind and professional help from both the front desk and Marcus, appreciate the attentiveness and consideration towards our cat 😸

- Alison Colon Verified

First off, I was thrilled to find Epic open on New Year’s Day especially since I was relatively confident that my 11 yr old Pom had dislocated his hip. From my initial phone call, the tone was set, as they were super friendly and welcoming. I arrived and filled out my intake paperwork, where everything was explained to me upfront & then Marcus took us back for Simba’s intake. He was kind & polite & made sure to ask about Simba’s vaccine/medical history & he promised to take good care of my baby as he took him to see the Veterinarian. Even though it was an acute visit, I felt like my Simba would be well cared for. Now onto the Dr. Christoff Saaiman- He was an absolute dream! He was extremely patient (even though there were several other animals there and it was clear he was very busy) he took the time to explain all my options to me & he was considerate and thorough with Simba’s care. He explained the rationale behind every recommendation he made before doing it, ensuring I was comfortable with each step of his care plan. He even offered follow-on advice to me to ensure the best possible outcome. Suffice it to say, I am now wondering if they also offer routine Veterinary care because as much as I love my current Vet, I would be very confident bringing any of my babies back here for care.

- Sheena Hinds Verified

thomas rocha left a 5 star review!

- thomas rocha Verified

Marcus was great, calm mannered which helped us with the high anxiety of our pet being unwell. Great communication.

- Allyson Quinn Verified

Marcus was amazing with our pup. Marcus answered all our questions and was very informative.

- Virginia G Verified

Marcus was very helpful and kept me informed during my visit about my dog Otis, highly recommend this place.

- jill joslyn Verified

Quick and friendly service. Marcus was good with my large dog.

- Tiffany Martinez Verified

We had a good visit at this location. Marcus was attentive and friendly. We felt comfortable that our kitten would be treated with care.

- Gabrielle Gilbert Verified

Kylee Anderson left a 5 star review!

- Kylee Anderson Verified

Facility always clean & people are friendly. First time at this location, Levi’s vet tech is Marcus, is kind & gentle, and explains the process of getting Levi’s care (vitals, & examination). Wait time can be 30 minutes to an hour? Update was just delivered by Marcus, they should examine him in about 10 to 15 minutes. Just received information about Levi’s condition, has a neck disc disease (genetic) resolve by surgery ($15,000.00) or strong pain meds & no running or jumping (in his kennel) for 6 weeks. Not something I want to look forward to at this stage of my or Levi’s Life. We are deciding to try the pain meds & keeping him quiet for six weeks. Praying this works for our little Levi! Thank you EPIC for giving my family options for his care! Margo K. & Family

- Margo Korn Verified

Very clean and super sweet and professional staff. Marcus was very nice to let me borrow his phone charger while we waited. You can tell they care.

- Let's Rescue Dogs Verified

We've had to bring our pups here several times in the last year or so for after-hours emergencies or when our regular vet couldn't see us. The staff is always helpful and honest about both prognosis/treatment and wait times. Most recently, Marcus (tech) and Dr. Saaiman took great care of one of our pups, exceeding expectations with the expected wait time for eval, then thoroughly explaining the indications for the treatment plan. Bringing a pet to the emergency vet is never ideal, but having both peace of mind and confidence in the care they will receive certainly helps.

- Victoria Morton Verified