Great staff and great care for my pet! Definitely recommend.

- M N Verified

Had a good experience here with my puppy. Prices are slightly higher than other clinics but that is to be expected with an emergency. Staff were friendly and compassionate and provided several choices and options for treatment with no judgement or pressure. Puppy is feeling better so far and I’m very grateful for their help and kindness.

- Ange Verified

I came in there October 10th with my 14 year old blind diabetic min pin, LOLA. She was diagnosed in 2021, 2month after losing my sister and the same week while away out of state, my shihtzu suddenly got sick and died. when I took LOla to be diagnosed, I was told her life expectancy was around 2 years. I thankfully had her 3 and1/2 years. But she had ups and downs over the years, but on Oct 8th she stopped eating. I thought she would recover in 2 days like many times before.But the 2nd day she got so sick so fast, ketoacidosis. So i took her to Temecula ER,By the time I drove there, 45 minutes away. She got significantly worse. I went to the front desk, they got her in immediatly. I knew it was time when I checked her in, I was crying. The front desk lady was so nice, the vet tech took me to a back room right away. I told them if shes too sick I was ready to let her go. Then another gal, maybe a vet assistant came in an calmly gave me options for her final moments. Then the vet came in we discussed everything, i was crying the whole time. The staff was so gentle and kind to me and Lola. They brought her to me in a blanket and an IV tube.I spent a few private moments w her. The doctor came in and adminitered the euthanasia meds, it was so quick and painless. they gave me afew minutes alone her, i cried my eyes out. They were so compassionate and let me spend time with LOla before and after. It was so hard, but they were very sympathetic to me. I appreciate everything they did for us and their gentle manner. everyone gave me their condolenses.Thank you everyone there, you are very kind compassionate people!! I will use thisplace again if I ever have an emergency, hopefully not.GOD bless the staff.

- Dynamo Verified

The medical team was very attentive and caring for our pet. Our senior dog was well cared for and she never felt traumatized while being seen.

- Terry S. Verified

My dog Jessipa got bit by a rattlesnake and my co tenants brought her here. While my tenants were concerned about the wait, Dr. Owens was good at communicating and I appreciated the offer of keeping costs down with an out patient option I had not been offered at the other nearby ER Vet. They got back with me quickly over all my concerns and questions. They even refunded a portion of my payment saying they over charged. Jessipa is doing well and I am hopeful for a full recovery. By my experience, I would definitely recommend this place.

- Raquel Karno Verified

Thank you so much to Matt and all the ladies that helped my baby last night. We brought her into this location after a trash ordeal with the Redlands Emergency Vet Hospital. She was seen right away. Matt was very informative and transparent with her diagnosis and even gave me information on pet dermatologists in the area to get a more than likely TECA-BO. They took samples to ensure that she doesn't have anything worse than an ear infection and to see if it is more aggressive- so as to change medications. She is doing far better than she was. Everyone was patient, listened and very comforting. I would recommend this location to anyone. I was also expecting the cost to be more than it was but it was less than I had anticipated. Thank you to Matt and the lovely staff at Epic Emergency Pet Clinic! ♥️🐕

- Ashli Sabree Verified

I'm very pleased how they treated my injured cat Chiquitin. Chiquitin got better within the time frame the Dr. said most likely will. Chiquitin healed and is the same playful and adorable cat as he was before. Thank you so much!!

- Mari Ram Verified

We are extremely grateful and happy for everything you all have done for Trippy!!! We went through the worst time of our lives for 2 days and rejected from few places to get help due to no staff or just not caring. You all have been nothing short of a miracle for us and our dog Trippy. The way you all treated us and and our dog, each and everyone working there, we truly love you all for what you all do. We can't be happier for the treatment of our dog and ourselves. You all are true professionals and amazing people!! We thank you and Trippy thank you all for helping him. We wish every place who deals with pets and people's loved furry friends can learn from you and be more like you all. Very reasonable prices and nobody ever tried to sell us anything extra or extra unnecessary treatments for our dog to get more money out of us. We love & appreciate you! Thank you so much from Sepehr, Volha and Trippy

- S D Verified

AJ Wick left a 5 star review!

- AJ Wick Verified

All staffs were very nice and welcoming. Took good care of my doggie

- Chupu Chango Verified

Response from Emergency Pet Intensive Care Thank you so much for the great review. We hope your doggie is doing well. Read More

The wait can be long, but they took excellent care of our dog's injuries.

- Linda Ducas Verified

Response from Emergency Pet Intensive Care Thank you Linda, for the 5 star review. Unfortunately wait times can be long when there are so many in need. I am gl... Read More

The staff were all extremely friendly and caring. Loved the vet. Thank you for helping our doggie! Definitely recommend

- Brittny Kuehl Verified

Response from Emergency Pet Intensive Care Thank you Brittany for the great review. We appreciate your feedback and glad we could help! Read More

This place is absolutely the best and worth the money. The Vet was thoughtful, calculated and put a lot of effort into making our Puppy comfortable and aiding in finding out the route to get the proper diagnosis. Hands down 10 out of 10. Kelly and the rest of the staff were super kind and supportive. Appreciate Epic. Not a lot of places like this and it’s at an ER. Bravo.

- Lancelot Cummings Verified

Response from Emergency Pet Intensive Care Thank you for the great review. Our staff here at EPIC are truly compassionate with our patients. We hope your puppy ... Read More

The staff here is such an asset to this clinic. They went way above and beyond for me! I had a million question, 2 little kids and a sick puppy at 4am and they treated us like family. The Dr is phenomenal, knowledgeable and kind! what a blessing in a stressful time!

- Brianna Wilson Verified

Response from Emergency Pet Intensive Care Thank you Brianna for the nice review. I hope Zeus is doing well. I will pass these kind words on to the staff, it wi... Read More

Epic was amazing

- Jennifer Horn Verified

Response from Emergency Pet Intensive Care Jennifer, thank you for the 5 star review. We hope all is well. Read More

Dr. James and the staff were amazing. Our sweet pupper isn’t doing well and they’ve been super caring and knowledgeable. They have given us every scenario and we’re very happy with the care they have provided. Prices are reasonable for emergency care, but that’s not the primary concern. The manner and expertise of the folks here is outstanding. Thank you, and I hope we don’t have to come back, but I won’t hesitate if the need arises!

- Jackie Paris Verified

Response from Emergency Pet Intensive Care Thank you Jackie for the great review. The team appreciates it when a pet parent takes the time to give feedback espe... Read More

After 18 years my dad had to put his cat down due to cancer. Every member of the staff were incredibly compassionate and kind. For such a sad situation they did their best to make it as easy as possible and took good care of my dad and his kitty. They let my dad hold him until his little heart stopped. It was a beautiful experience in a way. Thank you guys so much for everything. It means a lot to my family.

- Chelsea Farris-Hensel Verified

Response from Emergency Pet Intensive Care Chelsea, our condolences go out to you and your dad. Loosing a kitty that has been a part of the family for such a lo... Read More

Thank you to the entire staff at Emergency Pet Clinic for saving my dog’s life. He had swallowed something that got stuck in his intestine and was not doing well. I was unable to do anything myself since I was out of town dealing with another family emergency, but thanks to my gf and the staff at Emergency Pet Clinic, my dog has made a full recovery. Their quick actions, professionalism, expertise, compassion, and outstanding care saved my boy’s life. I can’t recommend them enough

- Jim Lin Verified

Response from Emergency Pet Intensive Care Thank you Jim for the wonderful review. We hope your fur baby continues to do well. I will share your thanks with the... Read More

EPIC was phenomenal start to finish and went above and beyond expected care of our dog during and after his medical emergency. The staff here were all incredible and friendly. I would recommend them to anyone.

- Taylor Tuleja Verified

Response from Emergency Pet Intensive Care Taylor, thank you for the awesome 5 star review. We appreciate your input and will continue to strive to our very bes... Read More

We've used Epic a few times now for emergencies. We've also used VCA. I will now drive instantly to Epic. The staff are so much nicer and you don't have to wait forever to be seen. I also just learned that if you pet has to go back in for the same issue within 24 hours you don't have to pay the appointment fee. If you have to go back with the week, I believe, the appointment fee is 1/2. My regular vet doesn't even do that so it's a very thoughtful thing to do.

- Kelly Clements Verified

Response from Emergency Pet Intensive Care Thank you Kelly for taking the time to share your positive experience at EPIC. We truly appreciate and value your kin... Read More