I want to thank all the staff for taking good care of my pug, Abby. My dog suffered an eye injury and I had a hard time finding a vet office that would take her same day. I’m very grateful that this place was able to take Abby in! Everyone was friendly, professional and knowledgeable. The doctor and front desk explained everything in detail to me. I really appreciated that. My dog is with me now resting and doing well. I will follow the instructions and hope for a speedy recovery. Thank you very much Emergency Pet Clinic of Temecula! I highly recommend
- Adriana Zarate Verified
Response from Emergency Pet Intensive Care Thank you for the great review. We appreciate it very much! Best of luck on Abby's recovery and reach out if you h... Read More
I’ve taken my cat to them twice now. One time for an emergency urinary surgery in 2019 and again just a few days ago for some stomach issues and they’ve taken great care of him both times! Very professional, informative and caring. Highly recommend.
- Kylee Deppa Verified
Ziggy got attacked by a coyote and I rushed him here in the middle of the night. The staff were so awesome during this traumatic time for both of us. Ziggy is now completely healed from his stitches and happy like nothing ever happened! Thank you saving my besties life!!!
- Casey Chase Verified
Response from Emergency Pet Intensive Care Casey, thank you for the great review. We are glad we could be of help with such a scary incident for both you and Zi... Read More
Our pet pug Pudgy's health had deteriorated suddenly and rapidly over two days. We took him in to check on his heart, but it all looked normal. The next day, he suffered a really bad seizure that no one saw coming, and was barely clinging to life, so we rushed him back there to euthanize him; he was too far-gone by that point. They took him immediately and moved us to a private area while they prepped the room where he would be put to sleep. (They had just euthanized another dog before we arrived, so I imagine they had to clean, restock tissues, etc.) When we moved to the room and they brought in Pudgy, they were very compassionate and gave us as much private time as we needed both before and after he was put to sleep. It was a very peaceful setting, with Pudgy wrapped in a nice blanket and surrounded by his family. I never did get a chance to thank the doctor who administered the drug--Dr. Petrucci, I believe--so on behalf of my family, I'd like to thank her and everyone else who quickly and painlessly ended his suffering, because he was suffering heavily during those last two days. It's been a tough adjustment to life without him, but we're coming to terms with it. I hope you folks are staying strong, because euthanizing two dogs back to back is certainly a job I don't envy. Again, thank you for making Pudgy's end a peaceful one; it means so much to us. R.I.P Pudgy (04/25/06 - 02/04/23)
- Michael Hertel Verified
visited yesterday Jan 28,2023. Excellent service. Staff very caring and efficient. Vet Jessica absolutely wonderful. Full marks to all. thanks for all your help and understanding. Anne and Colin.
- Colin Sloman Verified
What was a very traumatic experience for us with our cat was dealt with brilliantly by the staff here. I would especially like to thank Katie who was so informative and helpful. I would 100% recommend this clinic for any emergencies, the service is very thorough.
- Ilesha Garg Verified
Response from Emergency Pet Intensive Care Thank you so much! We greatly appreciate the feedback! Read More
Great people. Clear concise communication.
- Stephen Bettencourt Verified
Response from Emergency Pet Intensive Care That is great to hear! We are constantly trying to improve in our communication skills so that is good to know we ar... Read More
My dog was attacked so I was faced with trying to find a vet willing to see him after hours during the holidays. That in it’s self was challenging but EPC reassured me immediately that they would see him as soon as possible. Everyone from the office intake personal to the doctor and nurses were so comforting and professional. They treated my fur baby like he was their own. They explained all his options for surgery and made sure I was informed before making any decisions. The pricing was so honest and fair. They kept me in the loop after surgery and provided updates. A few days after surgery my dog tore out a stitch and when I brought him in they didn’t even charge me an office visit. I want to give an extra thank you to Katie who puts so much care in to her job. It felt like we were family which helped heal our heart after this horrible experience I would highly recommend EPC!!
- Claudia Davis Verified
Response from Emergency Pet Intensive Care This is the kind of review that makes all the long shifts and 3 am treatments worth it all. Working in the emergency... Read More
This is the best emergency vet I’ve ever been to in the Temecula Valley. We had a really serious issue that, unfortunately, had a heartbreaking outcome. But I am 100% certain everything was handled with the very highest degree of skill, genuine care from every staff we encountered, and a unique and very valuable ability to maintain an atmosphere that was kind and calm and still extremely timely. I wish we had not had this experience but I’m so appreciative of the way all aspects of care were handled. Thank you all, especially Dr. Montoya, a great doctor and a wonderful person who told us some painful truths w/ incredible sensitivity and made our decision a little easier. Bless you all.
- Liz Winchell Verified
Response from Emergency Pet Intensive Care Liz, Thank you for making the effort to give us kudos despite the outcome. We know how hard it is! Our thoughts ar... Read More
I wanted to say Thank you to Emergency Temecula pet Clinic I had a emergency with my dog they weren’t able to see my pet but they referred me to another emergency vet in corona, California that was able to se my dog I want to say thank you I know they weren’t able to see my animal they try to help you locate a emergency vet in the area. This place never stops surprising me there are compassionate and kind people and I want to say thank your for helping me with my dog.
- 01RENABEAR Verified
Response from Emergency Pet Intensive Care It is unfortunate that there are times when we are overwhelmed by the caseload and we have to help find another hospi... Read More
I can't say I like having any pet emergencies, but I love how much these guys care for my pets when I have.
- Alyssa Jameson Verified
I thank Emergency Pet Clinic for the care they provide Leo in his passing hour, the follow up card and memorial donation to Companion Animal Memorial Fund in memory of him. It means a lot to our family and we appreciate the heartfelt sentiments.
- Marlesha Jones Verified
Response from Emergency Pet Intensive Care Thank you for the kind words, Lesha. We're so sorry for your loss. Read More
My sister and I took our very sick cat, Cecil to this clinic late Thursday night. The vet was very honest and open about his condition's cost and prognosis for recovery, but in a compassionate and empathetic way. Sadly his condition deteriorated quickly and Cecil left us. I could tell the vet and his team were very sad to see how heartbroken this made us. We all were hoping he'd have a chance. Everyone was kind and understanding while we stayed with him processing our grief.
- Jennifer Naschke Verified
Response from Emergency Pet Intensive Care Thank you for your kind words. We are so sorry about Cecil and are thinking of you all. Read More
Has been more than kind to us as we have 3 dogs and have had emergencies. They are professional and caring. Wish we could use all of time!
- Patti Dobarzynski Verified
Response from Emergency Pet Intensive Care Thank you, Patti! Read More
I had to rush my 4 month old Ridgeback here. From the lady who answered the phone to my final discharge with very clear instructions, it was an overall great experience. Thank you for being patient with me and all my questions.
- Michele Perez Verified
Response from Emergency Pet Intensive Care Thank you, Michele! Read More
Joey Crystal left a 5 star review!
- Joey Crystal Verified
Response from Emergency Pet Intensive Care Thank you, Joey! Read More
Great customer service at 5:30 in the morning
- Annette Medina Verified
Response from Emergency Pet Intensive Care Thank you, Annette! Read More
Great service
- Dean GRAY Verified
Response from Emergency Pet Intensive Care Thank you, Dean! Read More
I can’t say enough good things about Dr. Owens and the team at this hospital. They took care of my Luna swiftly and with such compassion. Thank you!
- Elizabeth Fedorko Verified
Response from Emergency Pet Intensive Care Thank you, Elizabeth! Read More
My moms dog Mr. Jingles was old and not doing well. We ended up having to put him down and it was so sad for my mom as he is her only companion. But the Doctor and staff we AMAZING! We are very grateful for the pleasant atmosphere on such a sad night.
- Melanie Dockett Verified
Response from Emergency Pet Intensive Care Thank you, Melanie. We're so sorry about Mr. Jingles. It's so hard to lose a beloved companion. Your mom is in our th... Read More